Terms of Service

Clear terms for quality service

Professional junk removal services with transparent terms and conditions

Last updated: January 1, 2024

Service Agreement Overview

Licensed & Insured

Fully licensed and insured for your protection

Transparent Pricing

Upfront pricing with no hidden fees

Quality Guarantee

100% satisfaction guarantee on all services

Professional Team

Trained and uniformed service professionals

Service Terms & Conditions

Service Scheduling

Services are scheduled based on availability and service area
Same-day service available when possible
24-hour notice preferred for cancellations
Weather conditions may affect scheduling

Service Area

We provide services within a 25-mile radius of our base location in Auburn, IL. Additional travel fees may apply for locations outside our standard service area.

Pricing & Payment Terms

Pricing Structure

• Volume-based pricing for most services
• Free on-site estimates available
• No hidden fees or surprise charges
• Competitive rates with transparent pricing

Payment Options

• Cash, check, or credit card accepted
• Payment due upon service completion
• Invoicing available for commercial clients
• Senior and military discounts available

Additional Fees

Additional fees may apply for hazardous materials, excessive weight, difficult access, or locations outside our standard service area.

What We Accept & Don't Accept

✓ We Accept

• Furniture and appliances
• Electronics and computers
• Construction debris (non-hazardous)
• Yard waste and landscaping materials
• Office furniture and equipment
• General household items
• Hot tubs and exercise equipment
• Mattresses and box springs

✗ We Don't Accept

• Hazardous materials and chemicals
• Paint, solvents, and pesticides
• Asbestos-containing materials
• Medical waste and biohazards
• Radioactive materials
• Explosives and ammunition
• Wet or contaminated items

Liability & Insurance Coverage

Full Insurance Coverage

Route 66 Haul & Move is fully licensed and insured. We carry comprehensive general liability and workers' compensation insurance for your protection.

Our Responsibilities

Professional handling of your items and property
Coverage for accidental damage during service
Proper disposal and recycling practices

Customer Responsibilities

Accurate description of items and access conditions
Clear identification of items to be removed
Safe access to removal areas

Dispute Resolution & Governing Law

Resolution Process

1Direct Communication: Contact us immediately to discuss any concerns
2Good Faith Resolution: We'll work together to find a fair solution
3Mediation: If needed, we'll engage in professional mediation

Governing Law: These terms are governed by the laws of the State of Illinois. Any disputes will be resolved in the courts of Sangamon County, Illinois.

Questions About Our Terms?

Business Hours

7AM - 7PM

We're committed to transparent service and clear communication. Contact us with any questions about our terms.